Hurryguru Frequently Asked Questions

FREQUENTLY ASKING QUESTIONS 

Is that this company is legit?

Hurry Guru Au is a legal company registered in Australia our registered company name Virtua Imports Pty Ltd. ABN- 79 636 892 245. We are a genuine company registered for GST payments.

How much is shipping?

We have over 20 different items with Free Delivery. Other heavy furniture items start at only $60.00, while bulky items, like furniture, cost is depending on your state. Delivery prices will show on checkout

* Please check our exception list below for area’s we are unable to deliver to.

Do you ship to international address?

No. Currently we only ship within Australia.

How do I track my order?

All items have a tracking number. If you add your mobile number during ordering you will receive tracking updates and day of delivery to your mobile number and email.

How are the items delivered?

The item is shipped via Australia Post, TNT Express or Allied Express, according to the size and weight of the item. A tracking number will also be sent to your email / mobile phone after dispatch.

How can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and same day dispatching for the customers in Sydney, If for unfortunate situations if the item in shipping we deduct the return charges from the customer payment.

How long does it takes to ship?

The estimated delivery time frames are:

For Customers in NSW, approximately 1-2 working days;

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

NOTE:

We are unable to guarantee a delivery on any specific dates or times, you have to understand that we not have any controls on the shipping company. Due to some reason it might delay we will touch base with the shipping company to get the item delivered on time.

When will the item be dispatched?

Most items will be dispatched within 1-2 days Business days (Monday to Friday). If the customer resided in Sydney Metro area we will organize the weekend delivery.

Where can I find the delivery information?

Tracking information will be emailed to you. 

Note:

Please make sure your delivery address is correct. Once your order has been sent we are unable to change the delivery address. It will be your responsibility to contact the courier of the error plus any costs for your item to be pay by the customer. 

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list; however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

Bulky items