Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
All pricing is in Australian Dollars (AUD)
Your use of this website and any dispute arising out of such use of the website are subject to the laws of Australia.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
If you have a problem with your goods, please contact us via the Help Centre. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Return and Refund Policy
Any In stock order canceled before item shipment will be accepted. Let us know in advance and a 10% cancellation fee applicable. We will refund the balance to your bank account within 14 Business days.
Warranty- 2 Years of Structural Warranty with Terms and Conditions apply. If we deliver the item we book the insurance for transit, we will report damages or failure if you obey the directions below:
If the item is damaged during installation without following the proper installation procedures mentioned on our website in the Assembly instruction section and the assembly instruction Manual provided with the items. The customer has to take full responsibility for the repair charges. Hurry guru will organize the service technician to fix the issue for the customer. If the item is unable to repair or fix the issue customer has to pay the cost of the replacement parts. Hurry guru will offer the replacement parts at discounted rates.
If you see damage to any of the boxes please take a picture of it, please also mention damage next to your signature & submit damage pictures to us within 24 hours of receiving your items.
If you do not notify us to have proof of damages within 24 hours, we are unable to claim the insurance from the transport company, if you failed to notify us with the damage pictures for the packing boxes and item pictures, we are not able to claim the damage during transit the customer have to pay for the replacement parts. Since the shipping firm wants appeals to be filed with proof within 7 days of delivery.
For the Replacement spares we send them free of charge, But subject to the parts availability in stock. We organize the shipment in 3 working days. If the replacement spares are not available we will get them from overseas in the next lot time frame is around 12 weeks.